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What is sterling silver?

The word "sterling silver" means the silver jewelry containing 92.5% by mass of the silver and 7.5% by mass of other metals (usually copper). This fineness of 925 was set as the percentage grade of the American Sterling Silver Standard since 1851.

Which environment does damage the most?

  • WowJewelry strongly recommends you not to wear your silver items under the environments below:
  • Hot spring: The sulfur in the air or water of a hot spring will corrode the silver very easily.
  • Sweat: The acid matters of sweat will also corrode the silver.
  • Seawater: Seawater will quickly tarnish and corrode your silver items with silver bromide.
  • Other chemical medicament such as rinse or shampoo.

Will WowJewelry sell any silver item whose purity is less than 92.5?

Currently all the silver items we sell all meet the standard of 925 sterling silver. If we sell anything which does not belong to the 925 sterling silver (i.e. contemporary metal jewelry) we will definitely describe its purity or treatment of manufacturing properly in product details.

Can you help me keep my gift as a surprise?

We love surprises and we'd love to help you. First, you need to think about where you'd like the ring to be delivered. You can contact our Customer Service Department by email at to arrange a delivery location (like a neighbor who's in on the surprise or your work place, etc.) that will keep the secret safe.

We can also expedite your delivery for a special occasion, forgotten birthday (doh!) or missed anniversary (whoops!). Please do not hesitate to contact our Customer Service Department for any special requests.

What's the best way to clean your jewelry?

The best way to clean your jewelry is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.

What information does WowJewelry gather about me?

When you do make a purchase on our site, you need to provide us the following information:

  • Name
  • E-mail address
  • Billing and shipping address
  • Telephone number
  • Type of credit card you are using
  • Credit card number and expiration date, or other form of payment.

But don't worry the information you provide us stays with us and remain confidential. We keep it all to ourselves and won't ever share or sell it to another company.

Does share the information it gathers with others?

We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address, phone number, and order information to our shipping carrier, such as USPS or FedEx. We also supply your name, billing address, and credit card information to the credit card processor who bills your account. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.

How often does inventory change?

Most of our best selling products will always be available. However, due to the nature of being on the cutting edge of style, we are constantly updating and refreshing our inventory to suit our customers' needs. Please feel free to inform us of a style you like and we will do our best to get it for you.

Is it safe to mail jewelry?

We ship our jewelry by highly trusted carriers like USPS and FedEx, so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured.

Is it safe to place an order over the internet?

Absolutely. With WowJewelry, ordering online is as safe as using your credit card in your favorite department store. We use the latest security technology, which includes data encryption, server authentication, and message integrity – which is like keeping your credit card information in a bank vault.

What if I can't find the jewelry I want on your site?

No problem. We really want to help you find the perfect design so don't give up. If you can't find it on our site, email us at and our helpful jewelry expert will help you find exactly what you're looking for.

Are the prices on flexible?

Although our listed price is final, you are still getting an amazing deal. At wowjewelry, we always offer the best value by providing the lowest possible price and subscribe to us to get monthly special promotions and free gift lotteries.

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